Comments on: 10 steps on how to report bugs http://www.webanalyticsbook.com/offtopic/how-to-report-bugs/ Daily webanalytics news Mon, 01 Dec 2008 19:34:19 +0000 http://wordpress.org/?v=2.5.1 By: admin http://www.webanalyticsbook.com/offtopic/how-to-report-bugs/#comment-6242 admin Wed, 03 Oct 2007 01:49:13 +0000 http://www.webanalyticsbook.com/archives/1018#comment-6242 Agree! All the points you mention above are true. A video is actually a great idea. Thanks for the input! Agree! All the points you mention above are true. A video is actually a great idea. Thanks for the input!

]]> By: Vittorio http://www.webanalyticsbook.com/offtopic/how-to-report-bugs/#comment-6240 Vittorio Tue, 02 Oct 2007 23:49:01 +0000 http://www.webanalyticsbook.com/archives/1018#comment-6240 Great tutorial. Sometimes, it takes less time to record a short video of you reproducing the bug rather than taking several screenshots. I use Camtasia to do that and it is a real time saver. Also, if we are dealing with web applications, it is nice to ask our developers to include a custom error page that automatically sends an email to the developer every time there's a bug, usually with the line of code that causes the problem, etc. And for client-side applications, a log file is of great help to the developer that needs to find out what caused the bug. Great tutorial.

Sometimes, it takes less time to record a short video of you reproducing the bug rather than taking several screenshots. I use Camtasia to do that and it is a real time saver.

Also, if we are dealing with web applications, it is nice to ask our developers to include a custom error page that automatically sends an email to the developer every time there’s a bug, usually with the line of code that causes the problem, etc.

And for client-side applications, a log file is of great help to the developer that needs to find out what caused the bug.

]]> By: S.Hamel http://www.webanalyticsbook.com/offtopic/how-to-report-bugs/#comment-6232 S.Hamel Tue, 02 Oct 2007 16:58:19 +0000 http://www.webanalyticsbook.com/archives/1018#comment-6232 Good post! At point 2, you should stress out that it's not only describing the bug ("I got an error saying this & that") but the steps that led to the problem ("I came on the site from Google search XYZ, clicked on the promo item, and when I tried to do the checkout I got error this & that"). Give as much detail as possible about the clicks and the values put in forms at each step of your visit. When describing a problem, avoid stating what "you" think is the issue and focus on facts. Stephane Hamel http://blog.immeria.net Good post! At point 2, you should stress out that it’s not only describing the bug (”I got an error saying this & that”) but the steps that led to the problem (”I came on the site from Google search XYZ, clicked on the promo item, and when I tried to do the checkout I got error this & that”). Give as much detail as possible about the clicks and the values put in forms at each step of your visit. When describing a problem, avoid stating what “you” think is the issue and focus on facts.

Stephane Hamel
http://blog.immeria.net

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