Microsoft customer support

Thank you Microsoft for not inviting me to this years secret SES party. It must have been a blast. Anyways....I am glad that your customer support is on top of the game: "Dear xxxx, Thanks for your response. I am sorry for the delay to replay . (s/b reply) From your previous mail, I understand that your wife works for American Airlines and their software is not compatible with Internet Ex plorer 7. If there has been any misunderstanding, please let me know. xxxx, I would like to let you know that even we do not have Internet Explorer 7, OneCare antivirus and Antispyware protection and firewall still works. The only trouble is OneCare status always red and cannot back to green unless you install Internet Explorer 7. I am sorry for the inconvenience. Please be assured that I will submit your feedback to our development team and they will learn from it. Please understand that Microsoft always improve our products from our customer's feedback. A gain, thank you for your valuable feedback. At this point, if you do not have any further concerns regarding OneCare, I will go ahead and close this case as Not-Resolved at this time. Although I am not able to help your resolve this issue, I still hope you can understand this situation and feel completely satisfied with my overall support service. If for any reason, you have any additional questions on this specific issue, please write back to with the case ID number in the email subject and I will then follow up with you as soon as possible.

In the future, if you have other technical questions or concerns, please feel free to create a new service request..."